Privacy Policy

At CDLS, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you share with us through our website, https://immigrationlawyeraustin.com. We are committed to handling your personal information responsibly and in accordance with Texas law, federal privacy standards, and our professional ethical obligations.

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you use our website, we may collect the following types of information:

• Personal Information: Such as your name, phone number, email address, and any other details you voluntarily submit through forms, scheduling tools, or messaging features.
• Communication Data: Content shared through text messages, emails, or social media messages.
• Payment Information: If you make a payment through our online portal, the relevant billing details are processed by a secure third-party provider.
• Technical Information: Including your IP address, browser type, device information, and how you navigate and interact with our website.
• Appointment Details: Information submitted when scheduling a consultation through an external booking tool.

We do not collect or request sensitive documentation such as Social Security numbers, government-issued IDs, or immigration paperwork through our website.

2. How We Use Your Information

We use the information you provide to:

• Schedule and confirm consultations or appointments
• Respond to your inquiries and communicate with you about services
• Send updates, reminders, and follow-up messages via email or text
• Improve the performance and content of our website
• Maintain internal records and comply with professional responsibilities

We do not sell, rent, or disclose your personal information to unaffiliated third parties.

3. Communication and Text Messaging

If you submit your phone number through our website or forms, you may receive text messages related to your consultation, appointment reminders, or service follow-ups. Message and data rates may apply. You can opt out at any time by replying STOP.

We do not share mobile numbers or SMS opt-in information with third parties for marketing or promotional use.

4. Cookies and Website Activity

Our website uses cookies and similar technologies to collect basic usage information. This helps us understand which pages are most helpful and how users interact with our site. Cookies do not collect personally identifying information.

You may adjust your browser settings to disable cookies, although some features of the site may not function properly.

If we run digital advertisements, we may use anonymous tracking tools to measure ad performance. We do not share case-related or personal legal information with advertising platforms.

5. Use of Third-Party Services

We work with trusted service providers who help us operate our website and manage communications. These providers may have limited access to your information but are only authorized to use it to perform specific functions on our behalf.

Third-party services are used for:

• Text messaging
• Appointment scheduling
• Payment processing
• Document and data management
• Website analytics
• Social media engagement

We ensure these services follow appropriate security practices. They do not have access to confidential legal files or immigration documents unless authorized by you through a different, secure process.

6. Links to Other Websites

Our website may contain links to third-party websites for your convenience or informational purposes. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal information.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. These measures include encrypted website forms, password-protected systems, and restricting access to authorized personnel only.

While we strive to safeguard all personal information, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately.

8. Attorney-Client Relationship

Submitting information through this website does not create an attorney-client relationship. A formal relationship is only established after a direct conversation with an attorney and the signing of a written agreement.

Nonetheless, all information shared is handled with confidentiality and in accordance with legal and professional standards.

9. Children’s Privacy

This website is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that a child has submitted information, we will delete it. Parents or guardians may contact us to address concerns.

10. Your Rights

You may request to:

• Access or correct your personal information
• Request deletion of your data
• Opt out of receiving communications from us

To make a request, contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy as needed. Any revisions will be reflected immediately. Continued use of the website indicates acceptance of any changes.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

Cynthia De Los Santos Immigration Attorneys | Cynthia De Los Santos Law Office, LLPC